Information Collection: We collect personal information such as name, address, email, and phone number during the ordering process to fulfill customer orders and provide updates on order status.
Data Security: All customer data is securely stored and treated as confidential. We employ industry-standard security measures to protect against unauthorized access, alteration, disclosure, or destruction of personal information.
Third-Party Sharing: We only share necessary information with our shipping partners to facilitate the delivery of orders. We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties unless required by law.
Return and Replacement Policy: Non-customized silver and gold jewelry can be returned or replaced within 7 days of delivery, provided the jewelry is unused and in its original condition. For damaged items, customers must provide an unboxing video as proof, and we will initiate a return or replacement process.
Delivery Time: For stocked jewelry, the delivery time is 8 days, while made-to-order jewelry may take 8-15 days for delivery.
Payment Options: We offer both cash on delivery (COD) and prepaid options for payment convenience.
Custom Jewelry Orders: For custom jewelry orders, customers are required to pay 30% of the total amount in advance, with the remaining payment due before dispatch or upon delivery.
Cookies: We may use cookies to enhance the user experience and gather information about website usage. Users can choose to disable cookies through their browser settings, although this may affect website functionality.
Policy Updates: We reserve the right to update our privacy policy as needed, and any changes will be posted on this page. It is the responsibility of users to review the privacy policy periodically for updates.
Contact Information: For any questions or concerns regarding our privacy policy or the handling of personal information, users can contact us at shayasisilver@gmail.com 0r Call+918770135588
This privacy policy outlines our commitment to protecting customer privacy and ensuring transparency in the handling of personal information
